5 STAR FOH LTD trading as The 5 Star Review System RETURNS & REFUND POLICY
We hope that you enjoy the purchases you make from 5 STAR FOH LTD trading as The 5 Star Review System. However, if you wish to return an item, you may do so in accordance with your statutory rights or in accordance with this Returns Policy.
How to Return an Item
As an alternative to the return options provided by your statutory rights, customers may return items purchased from 5 STAR FOH LTD trading as The 5 Star Review System under this Returns Policy in accordance with the following terms:
1.
Returns made under this Returns Policy must be made within 180 days of delivery of The 5 Star Review System if you paid in full.
Please note: If you paid monthly for The 5 Star Review System there are no refunds.
2.
The 5 Star Review System may be returned after 180 days as long as you have:
a.
Reached out to chad@chadsreviewsystem within 180 days of your purchase date.
b) not gathered the amount of reviews outlined in your money-back guarantee
c) used The 5 Star Review System properly, as instructed by Chad.
Should there be a reason to suspect that you have not used The 5 Star Review System properly for the full 180 days, we reserve the right to rescind the money-back guarantee that was offered at the time of your purchase.
3.
To start the returns process, you should email us at chad@chadsreviewsystem requesting a return in accordance with this Returns Policy. Include your name, identification of your order (e.g. an order number), and details of the item(s) you want to return.
Entitlement to a Refund
When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a full refund of the price you paid for the item(s):
1.
Taking into account any discounts that were applied at the time of purchase.
2.
Exclusive of any shipping costs paid.
3.
Taking into account The 5 Star Review System has been used properly, for the entirety of the 180 day period.
Processing Returns
Once we have received your request:
1.
We will check the item you have returned within, wherever possible, 3 days.
2.
If we confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy:
a.
We will let you know that your return has been received and accepted.
b.
You will receive a refund via your original payment method, usually within 7 days of a return being accepted. Or, if an exchange is available and agreed to instead, your new item will be.
3.
If the item returned or your returns procedure does not comply with the requirements set out in this Returns Policy:
a.
We will let you know why your return has not been accepted.
b.
We may offer a reduced refund (e.g. if an item is returned damaged).
c.
You will have the option to take the item back (note that you may be required to pay for shipping if necessary).
Exchanges
Due to the nature of the products sold on our website, it is not possible to provide exchanges.
1.
If the requested exchange is possible, we will give the new item to you once the item being returned has been received.
2.
If the requested exchange is not possible (e.g. because the requested item is not in stock or has a different price), we will inform you of this and provide a refund instead. You may then choose to purchase an alternative item from us by starting a new purchase.
A Customer’s Statutory Rights
The returns process provided under this Returns Policy is provided in addition to customers’ statutory rights and this Returns Policy does not diminish these statutory rights in any way – it simply provides our customers with an additional returns option.
A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to a refund if a product is not of satisfactory quality or not fit for purpose. Or, if you’re a consumer, you may have a right to simply change your mind and cancel your order in certain circumstances (i.e. your cancellation rights).
Exactly which rights apply to your situation will depend on the circumstances of your purchase. For example, whether you purchased as a consumer or a business; whether you purchased online or in-store; and whether you purchased digital content or other items. For more information on your rights in relation to your purchase:
1.
See the Terms and Conditions that cover your purchase. You will have been shown or given these during the purchase process. Alternatively, find our Terms and Conditions online here: https://chadsreviewsystem.com/terms-of-service/.
2.
You can contact us at chad@chadsreviewsystem to request a copy of the relevant Terms and Conditions, to ask which of our Terms and Conditions are applicable to your purchase, or to request more information about your rights.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.